Frequently Asked Questions

Who are we?
Calgary Family Clinic is a Multidisciplinary Medical and Wellness Clinic committed to the highest standards of care by General Physician as well as Licensed Physical Therapists. We are your “Prime Partner In Total Healthcare”.
What is Physical therapy?
Physical therapy is a health and wellness option that positively effects the body in a variety of ways. It is used to relieve pain, soreness, and stiffness that can be caused by tension, injury, stress or other related conditions. It is associated to benefit muscles, tendons, ligaments tissues with respect to managing pain and helping in the recovery of physical injuries and stress levels.
Are all Physical therapists at Calgary Family Clinic registered and trained?
Yes. All physical therapists employed with Calgary Family Clinic have been registered within the province of Alberta, and have been trained by accredited schools or colleges.
What do I expect on my first visit to Calgary Family Clinic?
At Calgary Family Clinic we make it our goal to customize each session to your specific needs. You will be greeted by our MOA, who will walk you through our registration process and our physical therapy services. Each first time guest is required to fill out a medical intake form; which will allow the practitioner to quickly assess your specific expectations and requirements. The intake form is a snap shot for our practitioners to better develop a plan for your appointment, and will aid in future appointments to better target problem areas that may need more focus or attention. Upon leaving your physical therapy session our practitioners are encouraged to offer tips on relieving stress or tension, and a quick conversation on how the treatment you receive may help in the future. Any further questions are then answered by our front desk team who can outline different types of physical therapy that may be needed in the future, insurance or benefits questions, and re-booking procedures. Come experience Calgary Family Clinic today!
What are the hours of operation?
Calgary Family Clinic is open 6 days a week. Monday thru Thursday, we are open 1pm – 8pm, Fridays we are open from 2pm – 7pm and Saturday we are open 11am – 4pm and Sunday we are closed. Certain dates we are closed so feel free to check with our front desk staff.
How often should I be receiving physical therapy?
Calgary Family Clinic’s Total Health program is based on the model of monthly massage therapy sessions. We believe in this model because continued maintenance on your body can help in everyday activities. Regular, massage can help decrease stress levels, increase digestive systems within the body, help with decreasing likelihood and intensity of headaches, speeds up the recovery of injuries or muscle fatigue from sports or working out. By incorporating regular massage therapy sessions at Calgary Family Clinic into your lifestyle, we can help you create an effective therapeutic plan for reducing stress, pain and muscle tension to help you along your hectic lifestyle. For physiotherapy how often you should expect to receive treatment is patient/case specific and determined by the patient and physiotherapist at the time.
Can you direct bill my insurance company for my treatment?
We direct bill to some insurance companies, however not all insurance companies and benefit plans allow electronic billing. You can reach out to your insurance company and inquire about your plan’s procedures prior to your session.
Will I receive a receipt for my session?
You will receive a signed receipt from the front desk admin. This receipt can be sent to your insurance company for reimbursement. Prior to your treatment, please be sure to verify with your provider whether you qualify for coverage.
Do I need to book the same Therapist for each session?
You can book with the same therapist or try different ones.
What is Personal Information?
Personal Information is information about identifiable individuals. Personal information includes information that relates to: - An individual’s personal characteristics (e.g., gender, age, home address or telephone number, family status); -Health (e.g., health history, health conditions, health services received by them); -Activities and views (e.g., opinions expressed by an individual, an opinion or evaluation of an individual). Personal Information is different from business information (e.g., an individual’s business address and telephone number). This is not protected by privacy legislation. Secondary Purposes: Like most organizations, we collect, use and disclose information for purposes related to or secondary to our primary purposes. The most common examples of this purpose are as follows: To invoice clients for services rendered, to process credit card payments, to process payment with client’s insurance providers or to collect unpaid accounts. Our practitioners are regulated by Associations, Boards, Colleges and/or Provincial Regulatory Bodies. These bodies may inspect our records and interview our staff as part of their regulatory activities in the public interest. In addition, as professionals, we will report serious misconduct, incompetence or incapacity of other practitioners, whether they belong to other organization or ours. In addition, our organization believes that it should report information suggesting serious illegal behaviors to the authorities. External regulators have their own strict privacy obligations. Sometimes these reports include personal information about our clients, or other individuals.

We Are Committed To Providing You With Quality Care.

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We have modified the way we practice in many ways to ensure the safety of our clients:  

  1. Mandatory Masks that cover mouth and nose for all clients and practitioners indoors from entry to exit of the facility 
  2. Clients are encouraged to wait in their cars until the practitioner is ready for their appointment and called upon
  3. Temperature of all clients is measured and those not within range will be turned away and asked to come back another time
  4. COVID form completion required by all clients
  5. Virtual Services are offered when possible (e.g. psychological, and physicians)